What personal information do we collect?
If you decide to palce an order with us, there is certain personal information that we will require from you in order to process your order (such as your name, delivery address, e-mail address and telephone number).
We will only pass on your personal information to third parties if it is an essential part of trading with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not rent or sell your name, address, email address or any other personal information to any unrelated third party.
From time to time we may also request further information to help us improve our service to you.We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may use information held about you to:
A) Set up, manage your account and contact you about your account
B) Ensure that content from our site is presented in the most effective manner for you and for your computer
C) Provide you with, or permit third parties to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
D) Carry out our obligations arising from any contracts entered into between you and us
E) Allow you to participate in interactive features of our service, when you choose to do so
F) Notify you about changes to our service
We may disclose your personal information:
A) If The Natur Life Limited or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets
B) To protect our customers and The Cosmetic Company Outlet from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction
C) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
Marketing and Communications
You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you.
We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.
If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing/email.
The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so.“We do not store credit card details nor do we share customer details with any 3rd parties”
We do not store credit card details nor do we share customer details with any 3rd parties.
Items are sent out by Royal Mail or Amazon Logistics. We aim to dispatch all orders within 2 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period. We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions.
However, we will contact you by email if we are aware of this prior to dispatch.
You can track the status of your order by logging into your members area and clicking on 'Orders' if you have created and account on registering. This also enables you to checkout quicker on future purchases. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:
Processing - Your order has been successfully placed and is awaiting payment
Complete - The payment for your order has been received and your order is being packed
Dispatched - Your order has been dispatched and should be with you within the next two working days
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order.
Questions, comments or requests regarding these terms and conditions or our Products can be brought to our attention using our contact us form. If you have any complaints these should be addressed to:
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.
The Natur Life Limited Team